About: Our technology team is part of an ESD cooperative called Cascade Technology Alliance (CTA). Our support technicians, developers, database experts, engineers and analysts provide a variety of technology services to school districts and other partners. 

CTA is built on a continuous improvement model that evolves its services as it reviews current needs and trends.

 

Department: Technology Services

Reports to: Director, Technology Services

Classification: Confidential Contracted, Range ADM10 ($465.07 - $552.82 per day)

Schedule: 240 days per year

 

POSITION PURPOSE:

This position is an integral part of the Cascade Technology Alliance (CTA) management team. CTA is a shared technology staffing structure comprising education service districts – Multnomah ESD and Northwest Regional ESD.

 

The Technology Support Services Supervisor for Student Information Systems (SIS) oversees all SIS support functions across all Cascade Technology Alliance (CTA) organizations, which includes internal ESD, component, and contracted districts. This position includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user SIS support requests, including the monitoring, tracking, and coordination of SIS functions, ensuring end users receive appropriate technical assistance. This position involves a significant amount of interaction with internal and external clients, vendors, and other support resource staff, requiring the ability to effectively communicate technical and complex information to clients with varying degrees of technical expertise. 

ESSENTIAL JOB FUNCTION:

1. Remain current as new technology evolves.
2. Use technology to enhance new and existing programs for districts and internal clients.
3. Supervise the development of web and application based self-help materials and interactive training videos.
4. Provide leadership in special projects and serve in other administrative capacities as advised by the CTA executive team.
5. Coordinate the development of budgets; ensure that departmental expenditures stay within budgetary guidelines.
6. Monitor Board policies related to areas of responsibility and recommend changes to the CTA executive team.
7. Supervise staff responsible for supporting SIS support services. Assign and coordinate work assignments and resolution of critical technical and procedural problems. Regularly evaluate staff performance relative to job duties.
8. Develop and implement long-range plans for CTA systems. Works closely with other CTA teams to develop strategic and tactical plans to facilitate and coordinate the delivery of technical services.
9. Conduct capacity planning. Work with CTA teams to measure the capacity for networked devices and hosted applications relative to current and future activities. Based on these measures, coordinate the acquisition of additional resources as appropriate.
10. Assure that software and firmware is at current revision levels. Work with vendors to request and schedule upgrades and with staff to support the upgrades.
11. Manage budgeting and purchasing activities for technology procurement. Work with CTA staff to coordinate the ordering, receiving, and payment activities related to the acquisition of new technology. 
12. Maintain technical and operational documentation. 
13. Ensure high availability of SIS systems. This task includes developing procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.
14. Develop plans, procedures, and activities to support business recovery when problems occur including backup and restoration procedures, vendor agreements, spare parts, data retention, and restoration planning. 
15. Know the latest technological developments related to computer hardware, software, and networks, as well as management practices which involve reading publications, subscribing to Internet lists, attending conferences and workshops, and meeting with colleagues. Occasionally present information at national and regional conferences. 
16. Oversee the development of Request for Proposals (RFP) related to CTA's SIS systems. Work with the Fiscal department and other CTA management to negotiate vendor contract Terms and Conditions (T&C's); Service Level Agreement (SLA), and payment structure. 

 

ESSENTIAL QUALITIES:

• Equity: Lead and support regional equity initiatives
• Vision: Lead with vision, follow-through and student focus. 
• Trust: Develop trust among coworkers and students through honesty and fairness. 
• Communication: Communicate in an inclusive, effective and collaborative manner. 
• Personal Qualities: Be respectful, excel in customer service, caring, humble and courageous. 
• Agency-wide perspective: Be involved in and supportive of continuous overall improvement of MESD programs and services.
• Attendance: Daily and consistent attendance and punctuality are paramount as this provides consistency and alignment with students, peers and programming outcomes. 

 

OTHER JOB FUNCTIONS:

1. Serves as a technical and project management resource regarding assigned areas of responsibility.
2. Performs TS management committee responsibilities.  Also assists and supports agency functions and performs duties such as contributing articles for newsletters and other communications.
3. Leads and/or attends department and other staff meetings. 
4. Performs other related duties as assigned.

 

KNOWLEDGE, SKILLS AND ABILITIES:

• Outstanding ability to maintain an in-depth knowledge of technology best practices, designs, procedures for hardware and software.
• Outstanding system design skills.
• Effective project management planning, budgeting, organizing, and cost control techniques.
• Outstanding ability to analyze, diagnose, facilitate, and lead hardware, software, and communications problem solving and troubleshooting.
• Ability to communicate effectively with other employees using tact, courtesy, and good judgment.
• Recognized client service philosophy and leadership accomplishments with student, business or networking system responsibilities.
• Excellent verbal and written communication and presentation skills.
• Demonstrated interest in professional growth and development.
• Valid driver’s license and available vehicle.
• Ability to physically perform assigned duties.

 

EDUCATION AND EXPERIENCE:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1. Minimum of three years’ experience in student information system support.
2. Minimum of three years’ experience providing exemplary customer service.
3. Two or more years of staff management experience is preferred.
4. Technical experience with supporting enterprise web applications with large backend SQL databases.
5. Demonstrated ability to work in a team environment.
6. Experience in enterprise system rollouts and project management.
7. Experience defining processes and procedures for various help desk and remote support related tasks.
8. Ability to perform other duties regarding software and hardware systems, as assigned.

 

BENEFITS: 

• District pays full medical, dental and vision premiums for eligible employees and dependents
• Two medical insurance plan options: 
• Group Health Reimbursement Arrangement (HRA)
• Opt-Out option
• MESD pays employee’s 6% Public Employees Retirement System (PERS) contribution
• Annual additional benefit options for Confidential employees: 
• Two (2) additional Floating Holidays 
• One (1) additional Floating Holiday AND $500 MESD Paid contribution to a Section 125 Medical Flexible Savings Account 
• One (1) additional Floating Holiday AND $500 paid contribution to a Health Savings Account (HSA)* 
• $1000 MESD paid contribution to their Section 125 Flexible Spending Account e) $1000 MESD paid contribution to their Health Savings Account (HSA)* 
• Paid holidays, vacation, sick leave and personal time off
• Tuition Reimbursement and Professional Development 

 

              *Employee must be enrolled in a HSA-eligible medical plan through MESD

 

PHYSICAL DEMANDS: 

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

1. Mobility: Frequent sitting for long periods of time; occasional bending or squatting
2. Lifting: Frequently up to 10 pounds; occasional up to 25 pounds.
3. Vision: Constant use of overall vision; frequent reading and close-up work; occasional color and depth vision.
4. Dexterity: Frequent use of keyboard; frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.
5. Hearing/speaking: Frequent hearing and talking, in person and on telephone.
6. Emotional/Psychological: Frequent decision-making and concentration; frequent public and/or co-worker contact; occasional working alone. Occasionally dealing with distraught or difficult individuals

 

This position is subject to board policies, administrative rules and procedures, department regulations and applicable state and federal statutes. This position does not carry administrative authority. All commitments outside of authorized programs and services are subject to prior approval by the supervisor of this position.

 

NOTE: The description contained herein reflects general details as necessary to describe the principle functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be  considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.  

 

EQUAL OPPORTUNITY EMPLOYER 

MESD recognizes the diversity and worth of all individuals and groups. It is the policy of MESD that  there will be no discrimination or harassment of individuals or groups based on race, color, religion, gender,  sexual orientation, gender identity, gender expression, national origin, marital status, age, veterans status,  genetic information or disability in any educational programs, activities, or employment. 

 

Reasonable accommodations for the application and interview process will be provided upon request and as  required in accordance with the Americans with Disabilities Act of 1990. Individuals with disabilities may contact the Human Resources Director for additional information or assistance. Speech/Hearing impaired persons may contact the district for assistance through the Oregon telecommunications Relay Service at 1-800-735-2900.